PRIVACY POLICY

Bayside Home Improvement LLC – California
Serving California Statewide
Effective Date: 04/28/26
Last Updated: 05/22/25

1. INFORMATION WE COLLECT

We collect information you provide directly to us through our California website forms, phone calls, emails, text messages, and social media interactions, including:

Personal Information:

Full name and contact person
Email address
Phone number (mobile and landline)
Home address throughout California
ZIP code and specific service location
Project details and home improvement needs
Property information and photos
Payment and billing information
California contractor license verification requests

Automatically Collected Information:

IP address and device information
Website usage data and page views
Browser type and operating system
Referral sources (how you found our California website)
Social media interaction data from our California accounts
Email open and click rates
Text message delivery and response data

2. HOW WE COLLECT YOUR INFORMATION

We collect information through:

California website contact forms and quote requests
Phone calls to our California office
Email communications to our California team
Text/SMS messaging with California customers
Social media interactions on our California Facebook and Instagram accounts
Local online advertising (Google Ads for California, Facebook Ads targeting California)
In-person consultations throughout California
Customer referrals within California
Local California home improvement lead services

3. HOW WE USE YOUR INFORMATION

We use collected information to:

Provide estimates and home improvement services throughout California
Schedule appointments and consultations in your area
Communicate about your California projects
Send marketing communications about California services (with your consent)
Improve our California services
Create targeted advertising for California residents
Analyze California market performance and customer trends
Comply with California legal and regulatory requirements
Process payments for California projects
Verify California contractor licensing requirements

4. MARKETING COMMUNICATIONS

Email Marketing:

We send promotional emails about California home improvement services, statewide special offers, and California-specific home tips
You provide consent by submitting forms on our California website or requesting information
You can unsubscribe at any time using the link in our emails
We track email engagement for our California customer base

Text/SMS Marketing:

We send text messages about California appointments, project updates, estimates, and promotions
You consent by providing your phone number to our California operation
Message and data rates may apply
Reply STOP to opt out at any time
Reply HELP for California location assistance

Social Media and Online Advertising:

We advertise on Facebook, Instagram, and Google targeting California residents
We use your information for targeted advertising to California audiences
We track ad performance for our California market
We may retarget California website visitors with relevant ads

5. INFORMATION SHARING AND DISCLOSURE

We do not sell your personal information. We may share information with:

Service Providers:

Email marketing platforms for California customer communications
Text messaging services for California notifications
California-specific CRM systems
Website hosting and analytics for our California site
Payment processing for California projects
California advertising platforms

Business Partners:

California-licensed suppliers and subcontractors (for California project fulfillment only)
California professional referral networks
Local joint marketing partners (with your explicit consent)

Legal Requirements:

California law enforcement when required
California court orders and legal proceedings
California regulatory compliance requirements
Protection of our California operation rights and safety

6. DATA SECURITY AND PROTECTION

We implement appropriate security measures to protect your information:

Secure data transmission using SSL encryption
Protected data storage with access controls at our California operation
Regular security assessments of California systems
California staff training on data protection and privacy
Limited access to California customer information on a need-to-know basis
Secure disposal of California records

7. CALIFORNIA CONSUMER PRIVACY RIGHTS (CCPA/CPRA)

As a California resident, you have the following rights regarding your personal information:

Right to Know:

What personal information we collect about you
The sources from which we collect personal information
Our business purposes for collecting personal information
The categories of third parties with whom we share personal information

Right to Delete:

Request deletion of your personal information (subject to certain exceptions)
We will delete your information unless we need it for legal compliance or other specified purposes

Right to Correct:

Request correction of inaccurate personal information we maintain about you

Right to Opt-Out:

Opt out of any sale or sharing of your personal information
We do not sell personal information, but you can opt out of targeted advertising

Right to Limit:

Request to limit our use and disclosure of sensitive personal information

Right to Non-Discrimination:

We will not discriminate against you for exercising any of your CCPA rights

8. HOW TO EXERCISE YOUR CALIFORNIA RIGHTS

To exercise your California privacy rights:

Online: Submit a request through our California website privacy form
Email: [INSERT CALIFORNIA PRIVACY EMAIL]
Phone: [INSERT CALIFORNIA PHONE] (mention “California Privacy Request”)
Mail: [INSERT CALIFORNIA ADDRESS] – Attn: Privacy Officer

We will verify your identity before processing your request and respond within 45 days.

9. COOKIES AND TRACKING TECHNOLOGIES

Our California website uses cookies and similar technologies to:

Remember your preferences for California services
Analyze California website traffic and user behavior
Provide targeted advertising to California residents
Improve California website functionality
Track effectiveness of California marketing campaigns

10. THIRD-PARTY SERVICES

We use third-party services for our California operations:

Analytics and Advertising:

Google Analytics for California website traffic
Google Ads targeting California
Facebook and Instagram advertising for California market

Business Tools:

Email marketing platforms for California customers
California CRM and customer service tools
Payment processors for California projects

11. DATA RETENTION

We retain California customer information for:

Active California customers: Duration of business relationship plus 7 years
California marketing communications: Until you opt out or request deletion
California website analytics: 26 months
California financial records: 7 years per California requirements

12. CHILDREN’S PRIVACY

Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected information from a child under 16, we will delete that information promptly in compliance with California law.

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy to reflect changes in our California operations or California laws. We will notify California customers of significant changes by:

Email notification to our California customer list
Prominent notice on our California website
Updated effective date on this policy

Continued use of our services after changes constitutes acceptance of the updated policy.

14. CONTACT INFORMATION

For privacy-related questions or to exercise your California rights regarding our California operation:

Bayside Home Improvement LLC

Email: info@baysidehi.net
Phone: (408) 752-5201
Address: 385 Delmas Ave B, San Jose, CA 95126

California Privacy Officer:
Email: info@baysidehi.net
Phone: (408) 752-5201

Last Updated: 05/22/25
This Privacy Policy is specific to our California operation and complies with the California Consumer Privacy Act (CCPA), California Privacy Rights Act (CPRA), and other applicable California privacy laws.